Yes please! We do recommend booking an appointment with us as we only have one fitting room, that way we can give you the best possible service! Saturdays do book up a few weeks in advance so please bear this in mind when booking. Week days are generally quieter but we do still advise calling before travelling to us. Please only book in with us once you have a confirmed wedding date. Around 10-12 months prior to your wedding is sensible however we can do rush orders.
We advise booking an appointment with us around a year before your wedding. This allows 6-7 months for the dress to be made and also a couple of months for any adjustments to be made. We can get dresses in more quickly but this will incur a rush delivery charge. Please enquire for shorter timescales.
Yes we do charge an upfront appointment fee of £25.00, this secures your 90 minute, private, personalised styling session with us - this fee is redeemable against your dress if you purchase on your first visit.
We will send a payment link to you at the time of booking or you can pay over the phone. Appointments are not confirmed until payment has been made.
This fee is non-refundable if cancelled with less than 48 hours’ notice.
Need a second look? We offer a complimentary 45 minute appointment for you to come back and try your favourite dress again.
Out of hours appointments are £45.00.
Please give us at least 48 hours’ notice if you need to cancel or reschedule your appointment. If you cancel within 48 hours we are unable to refund you.
Our bridal appointments are 90 mins. This will give us plenty of time to get a feel for what you are looking for and for you to try a good variety of dresses and accessories. Please arrive on time, if you are running late (sometimes it can’t be helped!) then please remember you will not get the full 90 mins, we will not over run into the next customers appointment time.
We ask customers not to bring any more than 3 guests for the initial appointment. Too many opinions can be quite confusing and we also only have enough space to sit 3 guests comfortably. You can always come again if you find the dress and would like to show anyone else.
We would prefer that you didn’t bring children to your appointment. It’s much more relaxing for the bride not to be worrying what the little ones are getting up to! If however, this just isn’t possible please bring someone with you to take care of them!
Unfortunately not, we have a strict no photography and video policy within the boutique which is something our designers request. Please ask your guests to adhere to this.
Sorry we do not allow any kind of food or drink within the boutique. We can recommend a great coffee shop just up the road for afterwards though!
We advise wearing nude or pale coloured underwear, a strapless bra is always useful. But please don’t buy one especially! Don’t worry about shoes as we have a bridal step for you to stand on.
Please come to your appointment squeaky clean, with minimal makeup and with NO fake tan products on – we will refuse your appointment if our dresses are at risk of being discoloured from the use of tanning products. It’s really important to us that our dresses are kept in pristine condition for all of our customers.
Our order gowns are priced from £1100 - £2600. We do also have sale dresses that are under £1200 throughout the year.
Our sample dresses range from size 8 – 22, with the majority being around 10-18. We will always ensure you feel comfortable and have plenty of experience with being able to show you the correct fit.
Once you have found your dress we ask for a 50% non-refundable deposit to be able to place the order. The balance is payable within 14 days of the dress arriving in store.
If you are choosing one of our Agnes or Nicola Anne dresses then absolutely! They are really flexible and all changes can be made at the factory, for example adding sleeves, changing fabrics, swapping lace, adding straps, making a train longer or shorter.
No, the seamstresses that we recommend are self-employed and work independently from us, they will give you a quote before doing any alterations. You will deal with them directly. They are all fantastic with many years of experience.
We would love to have enough storage space to keep everyone's dress here however we just don’t have the space. We do require your dress to be collected within 14 days of it arriving so that we have space for our next delivery.
Unfortunately due to the special nature of our orders, deposits are non refundable. With made to measure dresses or dresses made with any custom changes, the balance MUST be paid in full on delivery.
We are here to help and guide you every step of the way so please don’t feel nervous about coming to us! Our testimonials speak for themselves and we pride ourselves on being really down to earth and welcoming!
If we have missed anything in the above FAQs or you have anything at all you would like to ask no matter how small – then please get in touch via phone or email and we will be happy to help.
Looking forward to meeting you.
Lisa & Clare x
